I must say, I don’t think I’ve experienced better customer service from a company in a long while. My phone conversation went something like this.
“I don’t believe that your product is distributed to my area; is there a way I can still order some syrups?”
“Of course! We will gladly ship them directly to you.”
From there I told her that I wanted to order some 4/5 pint bottles of pineapple, raspberry, orgeat, falernum, and American Beauty grenadine syrups and some small bottles of old-fashioned, orange, and peach bitters. When I asked if I could just pay by credit card, I was surprised to hear that they didn’t accept them and that I would have to pay by check. The next part, though, amazed me.
“We’ll get that shipped to you today or tomorrow, and you should have it by by Friday (3 days from now), and we’ll send you a separate invoice. Oh, and we’ll make sure to ship that as cheaply as possible and charge you what they charge us.”
My little box arrived Friday, well packaged and in good order. I greedily ripped open the box for a tasting.
Pineapple – The aroma is very similar to opening can of pineapple slices in syrup. The taste is much different, almost like dried pineapple. Although it lacks any sense of fresh pineapple, it tasted fairly good, and I could see it working in various cocktails superbly.
Raspberry – According to my fine lady, it smells like a Cherry Merry Muffin doll’s hair. I cannot attest to the accuracy of this statement, but I will agree that it does not smell like raspberries. The taste, I must honestly say, is not one I would like to experience again. Think 50 year-old, moldy Luden’s cough drops. I did try this in the East India Cocktail, and it ruined the drink completely.
Orgeat – The aroma is nearly identical to almond paste. The taste is interesting, with a subtle citric acid taste accompanying the almond flavor. Imagine a super creamy, super sweet amaretto. I think this has potential.
Falernum – It smells of cloves and other spices. I have never had real Falernum, but I imagine that it tastes like a less sweet, better version of this syrup. Hopefully I can get my hands on a bottle out of state to compare.
American Beauty Grenadine – It smells heavily of cherry jolly ranchers and tastes a bit like melted freeze pops. Normally this wouldn’t be bad, but these are not smells and tastes I would like in a cocktail. A quick comparison to the homemade stuff confirmed my feelings. Homemade is far superior.
Peach – These bitters had a very nice aroma of peaches and tasted surprisingly not bitter at all… and very much like peaches. I’m excited to discover some cocktails that employ their use. Any suggestions?
Orange – These smelled a bit like burnt orange peel and tasted putrid. A quick comparison to Regan’s No. 6 Orange Bitters confirmed the putrid taste, but to my great interest, the two smelled and tasted very different. I look forward to a comparison in some drinks in the future.
Old-Fashioned – Cloves were prominent in the aroma and taste. A comparison to Angostura was similar to the orange bitter comparision. Very different, both interesting.